Baseline
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Rentals · Maintenance

Know what's wrong before the truck rolls.

The tenant describes the problem. Baseline diagnoses it, prices the options against comparable jobs, gets the owner's approval, and schedules the work at that price.

In pilot · Bullseye Property Management · ~750 doors · Phoenix

One leak, two outcomes

The same tenant text, run two ways.

Without Baseline
Mon 4:12 PM
Tenant texts: water by the heater.
Mon 4:35 PM
PM emails the owner: “$300–$1,500, recommend dispatch.”
Tue 10:00 AM
Plumber: “Tank's done. $1,800.”
Wed–Thu
Second bid. No callbacks.
Fri 2:00 PM
Owner approves $1,800. Drywall staining.
With Baseline
Mon 4:12 PM
Tenant submits the report and two photos.
Mon 4:17 PM
Diagnosis: relief valve, 78%. Tank likely sound.
Mon 4:25 PM
Two priced options: $185–$220 valve, or the tank if the test fails.
Mon 4:42 PM
One-page approval to the owner.
Mon 5:38 PM
Owner approves. 86 minutes after the text.
Tue 10:18 AM
Valve replaced, tank tested clean. Paid.
  • 86 min
    to a decision
    vs 4 days
  • $208
    the right fix
    vs $1,800 blind
  • Valve
    diagnosed
    vs a tank swap

Illustrative case

How a case runs

  1. 1

    Report

    The tenant texts what's wrong, with photos.

  2. 2

    Diagnose

    Root cause, confidence score, alternates.

  3. 3

    Price and approve

    Two or three options priced from comparable jobs. The owner taps one.

  4. 4

    Fix and prove

    Work scheduled at the approved price. Photos and invoice on file.

The gap

Tenant
holds the symptom
Vendor
holds the expertise
Manager
holds the context
Owner
holds the decision

Nobody holds the diagnosis.

The pilot

Pilot terms
Scope10–20 doors
Duration6–8 weeks
CostNo subscription during the pilot
OutcomeOne validated end-to-end case

Questions

Does Baseline replace my vendors?

No. Your vendors get pre-scoped, owner-approved work at an agreed price.

What does the owner see?

A one-page summary in plain language with two or three priced options and the reasoning.

Where do the prices come from?

Comparable completed repairs, regional labor rates, and current material costs.

What happens on site?

The vendor arrives with the likely part and confirms the diagnosis. If not, the second option is already priced.