How it works
Baseline helps both sides get from the inspection report to agreed repairs.
The buyer's agent sends a clear request. Baseline prices every repair and explains any item that needs a closer look. Both sides then agree on repairs and one credit in one place.
The six steps
- 01
Listing agent and seller
Bring Baseline to the listing
The seller signs once with the listing paperwork, so Baseline is ready before any offer.
- 02
Listing agent
Invite the buyer's agent
When a buyer goes under contract, the listing agent invites the buyer's agent through Baseline.
- 03
Buyer's agent
Send a clear request
Baseline lists the inspection findings and flags the ones buyers commonly ask to repair. For each finding the buyer's agent picks, Baseline identifies the likely problem and recommends wording for a clear request.
- 04
Baseline
Price every item
Every requested item gets a price range. The seller sees each range before the buyer's side does.
- 05
Seller
Diagnose any item that needs a closer look
A diagnosis explains the possible causes, the work that may fix the item, and an updated price range. The seller chooses which items get one.
- 06
Both sides
Agree on repairs and one credit
The seller answers each item with repair, replace, or no physical action, and can offer one credit for the whole request. Both sides agree in one place, and Baseline records the result.
Who does what
Listing agents
Listing agents bring Baseline to the listing, invite the buyer's agent, and send the answers. They pay nothing.
See the page for listing agentsSellers
Sellers sign once and see each price range before the buyer's side does. They choose which items to diagnose and pay one flat fee.
Buyer's agents
Buyer's agents turn the inspection report into a clear request with Baseline. They see the seller's answers and price ranges and pay nothing.
See the page for buyer's agentsBuyers
Buyers follow the request through a read-only link. They see the seller's answers and price ranges and pay nothing.
Questions
Whose side is Baseline on?
Neither. Baseline represents neither side and negotiates for no one. Baseline does not advise anyone on what to request, offer, or accept. The two sides decide every question about repairs, credits, and the sale.
Does Baseline inspect the home or do the repairs?
No. Baseline does not inspect, appraise, or repair the home. Baseline does not vet contractors, and the seller chooses who does the work.
Does Baseline replace our repair forms?
No. The purchase contract changes only when the parties sign their usual forms. An agreement in Baseline does not change it.
Baseline may send reminders about dates. Either side can stop at any time and finish on the usual forms.
Who sees what?
The seller's side sees the requested items and how many findings the report holds. The seller's side does not see the items that the buyer's side left out. If an agent acts for both sides, the agent sees both.
The seller's side can tell Baseline about a requested item with replies, photos, or documents. Those replies, photos, and documents can appear in what the buyer's side receives.
How do the buyer and the seller follow the request?
The buyer and the seller each get a read-only link to follow the request. The seller also gets a link to reply to Baseline's questions for a diagnosis. Only an agent sends the request or the answers across.
Baseline emails everyone involved in the request and may text anyone who gave a phone number. The texts carry invitations, links to reply to questions or upload photos, reminders, and updates. No text carries marketing.
What's the difference between a price range and a diagnosis?
Every requested item gets a price range. A price range is Baseline's estimate of what the requested work usually costs. A price range is not a bid, a quote, an appraisal, or a guarantee. Conditions inside walls and behind equipment often differ from what anyone can see.
A diagnosis goes further. The seller chooses which items get one. For a diagnosis, Baseline reads the evidence that both sides provide. A diagnosis is not an inspection of the home.
Where does Baseline work?
Anywhere. People bring their own contractors, so Baseline has no service area.
What does Baseline cost?
The seller pays $250 when the first buyer sends a repair request, and $100 for each later one, never more than $350 on one listing. The seller pays at closing, or by invoice if the sale does not close.
See pricingThis page describes how Baseline works today and does not change the Seller Services Agreement or the user agreement. If this page and an agreement differ, the agreement governs.
Talk to us about a sale.
Tell us about the sale. We reply within one business day.